Support
Need help with your account, subscription or indicators? We’re here to help you keep your charts clear and your workflow simple.
Email
support@chartlabs.ai Best for detailed questions and account-related topics.
Live chat
Available 24/7
Look for the chat icon inside your account area. Phone
+1 650-668-0706 Calls are answered by appointment only.
Frequently Asked Questions
How do I access the indicators included in my plan?
After you subscribe, you’ll receive installation instructions and your license details. Once the indicators are installed in your platform, everything included in your plan (Free, Essentials, Pro or Quantum) will automatically be available under the ChartLabs section in your indicator list.
I changed my trading account. Do I need a new license?
No, you don’t need to buy a new plan. If you switch to another account or broker, simply open a ticket with the new account details. Our team will update your license allocation and confirm once the change is complete.
What’s the difference between Pro and Quantum indicators?
Pro indicators cover advanced but classical concepts: volatility, ranges, trend, momentum and liquidity zones. Quantum indicators go further: they use quantum-inspired modelling, regime detection and multi-layer overlays to give you more context in fewer lines on the chart. Quantum tools are designed for traders who already have a strategy and need the highest-quality structure layer.
Can I cancel my subscription at any time?
Yes. You can cancel your subscription from your account area at any moment. Your indicators will remain active until the end of the current billing period, and you won’t be charged again unless you restart your plan.
I found a bug or something doesn’t look right on my chart. What should I do?
Please create a ticket and include as much detail as possible: platform (MT5), symbol, timeframe, screenshot and a short description of what you expected to see. This helps us reproduce the issue quickly and ship a fix or explanation faster.
Contact support
Prefer to send us a message directly? Fill out the form below and we’ll get back to you by email.